So where was the money?Ĭonfounded, he noticed that TNG sent him a message via the app’s inbox, reminding him to “remember to pick-up the transfer amount at any Pickup Device locations within 24 hours”. Checking his transaction history in the TNG portal, he noticed that the reload never registered there either.
He followed the steps and reloaded RM10 but then he noticed that the money never made it to his card. While the process of topping up a card is fairly straightforward (by Touch N Go standards) my colleague Hanif discovered the really dumb part when he actually topped up his card with the application.
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Just enter the serial number and follow the prompts in the app. Once there’s money in your mobile wallet, you can then transfer funds to your desired TNG card. So much for Bank Negara’s big statement telling retailers to stop imposing surcharges… Keep in mind that reloading using a credit card will incur a surcharge. The good news is that you can do this via credit card, debit card, online banking, or using a TNG Reload PIN. Then, because the app also functions as a mobile wallet, you’ll have to top up some money into the app first - y’know, kinda like vcash or any other mobile wallet.
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